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I discovered a bug (i.e. a malfunction or display problem) and I can’t find any info in these FAQs. What should I do?

If you encounter a problem that isn’t listed here, click “Support” and take the time to explain the problem in detail. Use a valid email so we can send you an answer. The technical support team will do their best to answer you as soon as possible.

The simulator looks like an iPhone (Apple Smartphone), but I have an Android Smartphone. Will it still work?

Yes. The image used for the simulator is there to give you an idea only. Your real application will be published both on the Apple Store and on Google Play, so it will work equally well on both Android phones and iPhones.

What is the hammer symbol next to the name of my application?

The little hammer shows that your application isn’t complete yet and so isn’t yet available on the app stores (Apple Store or Google Play).
In order to publish your application, thereby making it available to your customers, you need to check that all the functions/categories contain at least one piece of content. A cursor that starts off red, gradually turning yellow then green, indicates where you’re at in the process.
You can publish your application as soon as at least one piece of content is recorded. We suggest that you publish your application as quickly as possible, and then progressively update it. That way your customers / users can more quickly access your application on their mobiles.
And that means that you’ll never leave your customers’ pocket.

I added some content to my application but the simulator isn’t showing it.

This means that the simulator still hasn’t taken on board your recent changes. All you need to do is refresh the page (F5) or click “Update your content”.

How do I add a photo, a product, an update or a video to my application?

To add information or photos, click on “My Applications”. Choose the application that you want to change. Choose the section that you want to update or change.
You then have two options:
Either you save (click “Save”) or this update is saved without being published in the applications that users have downloaded. When you’re ready to publish, follow the steps below.
Or you publish directly (click “Publish”) and your update is automatically published (sent out) to all users of your application as soon as they open it.

How do I change my personal details?

Click on “My Account” and change your email or personal details.

What should I do if my application isn’t showing on the Apple Store or Google Play?

In order to ensure that your application is available on Apple Store and Google Play, you must pay for your application on the MY APP site. To do this, click on “Payment” and choose your payment method – PayPal or credit card.
You will receive a confirmation email when your application is available on the application stores.
Please note that an application that is not properly completed might be temporarily refused by the stores. Your application should have a clear purpose for users. Follow the instructions on the screen and provide quality content.
The publisher of this site will inform you that you are fully responsible for all content that you put on your application. Inappropriate content or content that is illegal in your country or the destination country might be refused by the stores and your account cancelled without further notice or possibility of reimbursement.

How can I get information on what aspects users of my application like / don’t like, and on the number of application downloads?

Click on “Statistics” and access the user stats for your application. These stats will help you develop your application content, functions (change or improve those that users don’t employ much), news, special offers and so on.

Why is there a Smartphone on my screen?

This is a simulator; it will show you a preview of your application. This virtual Smartphone means you can see in real time what your application or your updated content will look like.

Once I’ve completed the design, how do I find the application again?

To find the application, click on “My applications” and the name of your application will appear on the list to the left of the screen.

Okay, I’ve designed my application, what’s next?

After designing the appearance of your application, you’ll just need to choose the border for pictures that will appear on your application. The default setting has no outline on the pictures. If you want to add one, drag the bar on the left to the right.

How do I change the colour of the text in my application?

In the “Button Design” section, “Text Colour”, click on the colour palette to choose the text colour for your application.

How do I change the colour of the buttons in my application?

In the “Button Design” section, click on the colour palette to choose the colour of the buttons displayed in the application.

How can I change the colour of the access arrows in my application?

In the “General Design” section, choose “Access Arrows”. You can choose the arrow that you want to use in your application.
FYI: an access arrow tells the application user that content is available by clicking on the arrow.

How can I change the colour of the application background?

Na secção “Design Geral”, escolho “Fundo” e posso clicar na paleta de cores ou clicar em “mesma cor de…”, o que colocará o fundo e o texto com a mesma cor da faixa e do título que escolhi previamente.

How do I change the colour of my application title?

To change the colour of your application title, go to “General Design”, “Banner Title” and click on the colour palette to choose a colour.

How do I insert my company’s logo into the application?

“Below where it says “Insert your logo”, click on “Choose a file” and select the image file you want to add. Click “Open”.
Do the same thing to choose your screen wallpapers (backgrounds) if you’re given the option.
Please note: your image files must be in .jpg or .png format.”

Okay, I’ve chosen the functions for my application, now what?

If you’re sure about the functions you want to offer your application users, then click on the “Next” button.

How do I add a function (“menu category” or “option for users”)?

To add a function, just click on its icon (in the column on the left of the screen) then click on the button “Add” in the middle. You can also drag and drop the icon from the left to the right of the screen. All the functions that you have chosen for your application should be on the right hand side. If you want to add all of them, just click “Select all”.
To cancel this action, click “Unselect”.
If you’ve chosen your application functions, but you want to cancel one of them, you can also drag and drop this unwanted function back over to the left of the screen. Or drag and drop it into the garbage below the list.

Can I create an application that is tailored for my business?

Absolutely, MY APP means you can create an application that is specific to your business activity.
When you click “Create a new application” you’ll see a choice of business types. Scroll down the menu until you find the category that fits your business (automotive, restaurant, hotel, jewellery, events, etc.).

How can I change an application that I’ve already started building?

Click on “Create an application”. You’ll be sent to the application creation page. Then click on “Edit an existing application” at the bottom of the page. That means you can access the list of applications that you’ve already created or are in the middle of creating.

I want to leave the MY APP site without the possibility of other people accessing my info or applications. How can I make it secure?

Just click “Sign out” at the top right of the page.

So I’ve signed in, now what?

Once you’ve signed in, you have quite a few options. You can create a new application, or change one you created earlier. You can send messages to all the application’s users (push notifications: for more info check out the PUSH page in your personal page on the MY APP site). You can look at the application statistics (number of downloads or uses, pages viewed, etc). You can change your account details.

Help! I’ve forgotten my password.

No problem, we’ll send you your password again. Just click on “Forgotten your password?” and we’ll send you an email to the address you used when registering on MY APP.

What makes MY APP an asset?

MY APP helps you create applications for your business, non-profit organisation, or your community. With a mobile application your customers, partners, or colleagues can easily access products & services, special offers, news and updates. Contact is simplified with a range of one-touch functions like geolocation, direct calls, emails, or sharing on Facebook or Twitter, plus photo albums, videos and more!

So what can MY APP do for me?

MY APP helps you build your own iPhone or Android mobile application, quickly and easily. You don’t need to be an IT genius. MY APP takes you step by step through the process in just a few minutes. And once you’re done, you’ll have access to the latest and most effective functions in mobile marketing.

How do I unregister?

You must only stop the annual/monthly fees payment of your application through the Paypal user platform. As soon as it is done, Paypal will notify MY APP of your request and then our services will delete your account and application during the month after the last payment transaction is processed. Be careful, if a new period (monthly or yearly, depending on the chosen subscription) begins, it will remain due.”